Support

Most of what people write in about is self-serve, on purpose. The answers below say exactly where to tap — and if yours isn't here, a human reads every message.

How do I cancel?

Settings → Your Plan → Cancel plan. Two taps, no retention maze, no questions required. Your plan runs to the end of what you paid for and nothing more is charged. Free keeps scanning, scores, recall alerts and your pets — forever.

How do refunds work?

Your first subscription payment is refundable for 14 days, no questions asked, self-serve: Settings → Your Plan → Request refund. Card refunds typically land in 5–10 business days. After the window, write in — we're reasonable people.

What happens when my trial ends?

Trials are 7 days. Two days before the end we email you the exact amount and date — cancel before then and nothing is charged, ever. No card games: what the email says is what happens.

What's this PADDLE.NET charge on my statement?

Card statements read PADDLE.NET* BOWLMARK. Paddle is our merchant of record — they process the payment, handle sales tax and VAT, and send the receipt. The charge is your Bowlmark plan.

Who handles receipts, invoices and payment disputes?

Paddle, as the merchant of record — receipts and tax invoices come from them, and payment disputes go through them. Everything about your PLAN (switch, pause, cancel, refund) lives on Your Plan in the app. If you're unsure which side something falls on, just write in — we'll route it.

How do I change my plan or switch to annual?

Settings → Your Plan. Monthly→annual switches credit your remaining days; Plus→Pro shows Paddle's exact prorated math before you confirm. Nothing changes until you see the number and say yes.

How do I get my data out — or delete everything?

Settings → Your data → Export all my data gives you everything as JSON, any time. Delete my account erases your profile, pets and records everywhere, permanently. Both have been there since day one.

A price or score looks wrong.

Scores come only from the published methodology — the why-score tree on any product shows every factor. Prices come from licensed feeds and member submissions, never scraping. If something still looks off, the report-error link on the product page goes straight to the review queue.